under a cut, you will see why doc valentine isnt getting a christmas bonus from an imaginary chef
also further evidence that doc valentine is a disgusting person???
21:15 Customer: hi
21:15 Customer: could you help me
21:16 Luis: Hi! My name is Luis and I will be your Digital Home Support Adviser. One moment please while I review your account.
21:16 Customer: Security wont download
21:17 Luis: (canned sales pitch) so that would be £40 today and then £10 a month afterwards.
I can start right now! How does that sound?
21:17 Customer: no thanks
21:17 Luis: Okay, for free support for products or services associated with your broadband, you’ll want to call the Broadband support team at ##########.
21:18 Customer: the securtiy thing wont download
21:18 Luis: I may be able to help with that, for the fees listed above.
21:19 Luis: If you are not interested in a subscription to this service, you’ll want to call the Broadband support team at ##########.
21:19 Customer: no i want the standered one, the one one that I should get for free
21:20 Luis: Right. So you want to call the Broadband department for free support with that.
21:21 Customer: why arent you supporting me that is what you are there for, not to sell me stuff i shuld get for free
21:21 Luis: This service is not free.
21:21 Luis: Free support is available.
21:22 Luis: From another department.
21:22 Luis: You are speaking with (premium support service). We provide the services listed above for the fees listed above. This is not the department for free help.
21:22 Customer: It says here:
21:24 Customer: Free protection for you and your family, get the latest suite of security software. Customer on L package (I AM ON XL) and above also get our top total security for FREE
21:24 Customer: how o i get this
21:24 Luis: Your security software is free.
21:24 Customer: how do i get that then?
21:24 Luis: If you need help with it, free help is available.
21:25 Customer: why arnt you free
21:25 Luis: (this service) is a premium technical support service, designed to provide extra help beyond what is already included with your services.
For free support for products or services associated with your (internet), you’ll want to call the Broadband support team at ########.
21:26 Luis: We are not here to provide free support because there is already free support available. This service is for other issues that are not covered for free.
21:26 Customer: well i am on XL ppackage so i should get it for free
21:27 Luis: This service is not included with any package.
21:28 Luis: There is free support available, from the appropriate department.
21:28 Customer: I think you are a rip off
21:28 Luis: I don’t think that is relevant.
21:29 Customer: WHAT?
21:29 Luis: You are speaking to the wrong department for your issue.
21:29 Customer: why cant you just quickley hep me
21:29 Luis: We offer specific services that you are not interested in.
21:30 Customer: I was considering but your attitude has deterd me
21:30 Luis: The service you need is available, for free, from the right department.
21:30 Customer: and what are you? the left dpartment
21:31 Luis: I’m sorry if you have misunderstood my attitude; I am trying to get your issue sorted out for you.
21:32 Customer: who can i talk to about complaints?
21:33 Luis: You should call Broadband first, for free support with your issue.
21:33 Customer: CONGRATULATIONS!
21:33 Customer: You have passed!
21:34 Customer: My name is Gary Rhodes and I am the “man on top” when it cmes to this service
21:34 Customer: you have been participating in a simulated conversation to test your skills
21:34 Customer: you performed very well
21:35 Customer: and so you have earned a christmas bonus!
21:35 Customer: £1000 on your next pay slip! How do you feel?
21:35 Customer: Hello?
21:36 Customer: Luis?
21:36 Luis: I don’t know how to respond to that.
21:36 Customer: Is that good or bad?
21:37 Customer: Hello?
21:38 Luis: In any case, I think we have accomplished everything we can with this conversation.
21:39 Luis: I’m sorry we couldn’t be more help this morning but I think that if you contact Broadband they will get you sorted out.
21:39 Customer: Luis, could you please supply me with your staff number so that I can add the money to your pay?
21:40 Luis: I don’t have such a thing.
21:41 Customer: Your number on your pass
21:42 Luis: Don’t worry though, if you spell my first name when you are complaining about me to CS they will know who you mean.
21:42 Customer has revoked all permissions.
21:43 Customer: You disgust me
21:43 The customer ended the session.
21:43 Disconnected (Applet)